The Vuze® Table Location system utilizes a technology called Active RFID. Active RFID allows the tags to be in constant communication with each other and aids in ensuring that the system is as real-time as possible.
To ensure the best experience when using Vuze, it is important to understand one core ideal throughout.
A Guest Tag MUST hear the same Reference Tag two times in a row (2x) for it to register an update on the display.
For example: Guest Tag # 10 is handed to a guest and they go to sit down.
As that guest is moving through the dining room #10 is calling out and listening for any Reference Tag responses. After the Reference Tags respond, #10 collects all of that information and transmits it to the Reader for processing. The Reference Tag that is considered the LOUDEST is what the system considers to be the closest, regardless of distance. Since the guest is moving, each time #10 responds back to the system it is hearing a different Reference Tag as the loudest (since it is not 2x in a row, the system is not updated).
When the guest sits down in Zone 4 or by the Window or on Table 12, the Guest Tag will continue to call. Since the guest is no longer moving it will hear the Reference Tag marking that area 2x or more in a row and will update the screen to show the appropriate location.
The same concept applies when handing out a Guest Tag (“Activating”), or returning a Guest Tag (“Deactivating”); the specific Guest Tag MUST hear the same Reference Tag 2x in a row before the system will update.
Some Items of note:
- Metal Surfaces or obstructions may deflect the Reference Tag signal resulting in a tag being the closest BUT not being the LOUDEST.
- When moving, the Guest Tag will call out every four (4) seconds and when at rest, every twelve (12) seconds. As a result, you will see a slight delay on the display.
- Guest Tags will need to charge a minimum of one hour prior to use.
- The system relies on the Guest Tag assuming that the closest Reference Tag is also the loudest. It is important to ensure that obstructions do not prevent that from being the case.
