All Reference Tags, including those referred to as Activator Tags and Deactivator Tags, all use 3.6v “A” Cell Lithium Ion Batteries that are only sold through HME Wireless. These batteries are $12 each for replacements.  Off the shelf “AA” batteries are not suitable to power the Reference Tags.

To prevent battery drain and to ensure safe shipping, the Lithium Ion batteries are placed in the Reference Tag backwards for storage and shipping.   If you suspect a Reference Tag is not working, please check the batteries to ensure they are in the correct direction.

In the event that the batteries are in the correct direction and the tag is still not functioning properly, the next step would be to Tag statistics in Vuze Admin.

To Run Tag Statistics:

• Open VUZE Admin.
• Enter PIN.
• Select Reports -> Logs -> Tags
• Note the dates the tags were last in use.   Each column is sort able by touching or clicking the column title.