Account Administration & Setup

At any time, hover over the “Welcome” box in the upper right and choose ADMINISTRATION.

  • Edit Company Info
  • Add/Edit Pagers and Transmitters
  • Add/Edit Departments
  • Add/Edit Preset Messages
  • Add/Edit Users and Passwords
  • View Reports

Account Information

Add a Company Logo or modify Account owner information (admin privileges required).

Pagers (if applicable)

  • Add pager numbers as either Alphanumeric (full text) or Vibe/Numeric (no display) pagers.
  • Add “static” IP addresses of ISTATION transmitters. Messages are sent via internal network to one or multiple transmitters. Multiple addresses should be added separated by commas.

Departments

Each list for waiting or staff is considered a “Department.”

  • Input Department Name and select icon if desired.
  • Assign Minimum and Maximum thresholds.
  • Thresholds determine when the record changes color on the waitlist.
  • Click + to add. Once all Departments are added, their position can be adjusted by clicking on Edit.

Import

Administrators can import a .CSV or .XLS file that includes the day’s records. All imported records will show up as NOT ARRIVED on the Waitlist. Samples are available for download to ensure proper mapping.

Messages

There are two different types of Pre-Set Messages available: the Welcome Message and the Pre-Set messages for the Waitlist and Staff.

  • The Welcome Message is sent whenever a mobile phone is added to a Waitlist. Edit the field inside the phone to craft your specific message (the original instructions specify a 60-character limit).
  • Leaving it blank or toggling the green switch will turn off the Welcome Message feature.
  • Pre-Set Messages are messages users can choose from to page on the Waitlist or Staff screens.
  • To set up, select a Department from the list on top; add messages by Department and List type. Waitlist messages are in the top table, Staff messages in the lower table.
  • Edit messages at any time by highlighting the message and making the necessary changes.
  • The original instructions restrict special characters (e.g. *@%?<>;); periods and commas are permitted.

Users

Users are the login credentials used when accessing the system. They are not necessarily the staff members who may be paged, which are managed on the Staff list outside Admin.

  • Login names can be specific to a person or generic for multiple users, such as Greeter or Nurse.
  • Add Users by completing the boxes at the bottom of the screen; passwords are case-sensitive.
  • For each username, highlight the name and assign the departments they can access.

Reports

Multiple reports are available for research or a deeper look at the daily operation.

Exit Admin

Setup is complete. Exit the Administration section.