FAQs

No. The system will show a brief message showing "Page Successful" and the staff member can be paged again immediately after page is sent if needed.

27 names show on the waitlist screen. You can use the toggle at the bottom to scroll through more names.

Yes, once a guest/patient or staff member has been paged via text message, they can respond until they are completed or removed from the waitlist. Note this feature is only available in the US Domestic areas.

Once a guest/patient has been added to the waitlist with a cell phone number, they will receive the set Welcome Message.

Yes. Under the Messages tag in the Administration section, you can use the toggle on the phone pictured to turn the Welcome Message on or off. Save Changes to make desired change.

By referencing the  SMS Transmitter Configuration  document and working with your IT department, you will be able to locate the correct IP address.

Paging messages may be sent in HTTP or HTTPS format. The paging URL contains the transmitters internal IP address, pager information, message, and alert type information so no personal information is at risk.
• An example is https://192.168.1.250/send_page.php?pager=1&type=2&msg=hello&baud=1&beep=1 Users may need to adjust browser settings to allow "mixed content" and ensure successful transmission of the paging messages. *Note: HME Wireless transmitters require firmware version 2.24 or higher.

Compliance depends on current deployment, configuration, data handling, agreements and documented controls. Please contact JTECH for the current security and compliance documentation applicable to your deployment. The older statement is retained in the offline source archive.

The original help material lists several data center certifications and compliance frameworks. Those historical claims have not been independently revalidated for the current deployment. Please request the current hosting, security and compliance documentation from JTECH Support.

Use the intended HTTPS SCM address. Security details, encryption configurations and any network-transmitter exceptions must be verified for the current deployment with JTECH and your IT team. Do not rely on the legacy encryption statement as a present-day assessment.

When you visit a secure web page (i.e., using HTTPS), your connection is encrypted with SSL. If the HTTPS page also includes content retrieved through a regular HTTP connection, the connection is only partially encrypted. This is called a web page with mixed content.

First investigate whether the blocked resource can use HTTPS. If an exception is truly necessary, contact your IT administrator for a site-specific, authorized exception in your current Chrome or Edge site settings. Firefox also blocks active mixed content; do not disable browser protection globally. See Browser Compatibility in this Help Center. The old Chrome command-line flag and Internet Explorer instructions are obsolete.

When in the Departments tab in the Administration portion, click on the word Edit. Hover over the department that you would like to delete and click the red X.

Thresholds are a color coding of your waitlist to give you a visual of how long a guest/patient has been waiting.

In order to remove a contact from the not arrived list, you must "arrive" the guest/patient to the waitlist. Once you arrive the guest/patient to the waitlist, you can then click on the Info button by hovering over the name and delete them.

The alpha pagers can display 64 characters.

Yes. The Visit, Wait, Users reports can all be exported to an Excel file.

By hovering over the guest/patient name, you will reveal 4 options. To page, click on the Broadcast button ((•)) which is the last button on the right.

Hovering over the staff member name, click on the Broadcast button to the far right ((•)).

Hover over the staff member and assign select the appropriate department(s) that the staff member needs to have access to.

Yes! You can check-mark specific staff members and select "Page Selected" on the right hand of the screen. To page by department, select the department on the left hand of the screen and select "Page All" on the right hand of the screen. You can also page every staff member if you select the All department and click "Page All."

The Duplicate Phone Number screen is a flag to show you that someone with the same phone number has previously been added to the waitlist at an earlier time. This does not mean the guest/patient is currently on the waitlist. You can select the corresponding name or enter in a different phone number.

In the Account tab in the Administration section, click the Change Logo option to upload a JPEG of your company logo.

Multiple users can use the same generic login. The SmartCall Messenger system always shows live updates.

Alpha Numeric pagers can receive and display text when paged as well as a vibe, flash, and beep alert. Vibe Only & Numeric pages only vibe, flash, and beep when paged.

An administrator can "undelete" the user by accessing the Deleted User report under the Reports tab in the Administration screen.

Once you complete a guest/patient from the waitlist, the information will be stored in the Reports tab of the Administration screen. You will have to add the person to again if they are accidentally completed.

The department will be deleted from the department list but the information will remain on any reports.

Currently, SmartCall SMS is optimized for a laptop or desktop computer running a Windows or Mac OS. As of date of publication, Apple iPad, Amazon Kindle Fire and Android powered tablets; like Samsung and Acer models, have only limited functionality and are not recommended nor supported by JTECH.

Data in each account's history is archived on the SmartCall SMS servers. JTECH does not use the information provided on the waitlist or staff list for any purpose other than contacting the appropriate party. JTECH will not sell or share the party information with a third party company for use of solicitation or promotion.

In the Departments tab in the Administration portion of the system, you will need to click on the word "Edit." This will reveal the option to "PURGE NA" for each department. By clicking this option, you will delete all of the names in the Not Arrived section in the associated department.

Use an up-to-date Chrome, Microsoft Edge or Firefox browser as a starting point. Internet Explorer has been retired, and the legacy browser/version list no longer represents a current support matrix. Compatibility with specific SCM features, devices and transmitters must be confirmed by JTECH.