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(a) Description. The Service allows a User to contact waiting customers using a number of different web-based communication media via a standard web browser from a cloud-based system hosted by HMEW. The Service is proprietary to HMEW and is protected by state and federal intellectual property laws and international intellectual property treaties. User's access to the Service is licensed and not sold. Subject to the terms and limitations set forth in this Agreement (including, without limitation, the timely payment of any fees), HMEW agrees to provide User with a personal, non-transferable and non-exclusive account enabling User to access and use the Service.
(b) Accessibility. User agrees that from time to time the Service may be inaccessible or inoperable for any reason (including, without limitation, equipment malfunctions, periodic maintenance procedures or repairs that HMEW may undertake from time to time or causes beyond the control of HMEW or which are not reasonably foreseeable by HMEW). HMEW shall have no liability or responsibility to User if the Service is inaccessible or inoperable for any reason.
(c) Password; Equipment. User shall be solely responsible for any and all acts or omissions that occur under User's account or password. User shall be solely responsible for providing, maintaining and ensuring compatibility with the Service and all hardware, software, electrical and other physical requirements for User's use of the Service (including, without limitation, telecommunications and Internet access connections and links, web browsers or other equipment, programs and services required to access and use the Service). User is responsible for maintaining the security and confidentiality of all passwords associated with User's account and for all activities that occur under User's account. If User becomes aware of any unauthorized or illegal use of any such password or account, then User shall immediately notify HMEW.
(a) Use of Service. HMEW grants to User a non-exclusive, non-transferrable and non-sublicenseable right to access and use the Service solely for User's internal business purposes. User may use the Service only while User is an account holder who subscribes to the Service or is using the Service with the express permission of a paying account holder who subscribes to the Service. Unless otherwise specified by HMEW or by another express 2 agreement with HMEW to the contrary, User's license and right to access or use the Service terminates on the earliest of: (1) the date which is the last day of the billing cycle for which the last Service prepayment for the account has been received by HMEW; (2) the date on which any charge or fee, or other balance due under the account is past due and HMEW determines, in its discretion, to terminate the account or suspend the Service; (3) any other date upon which HMEW has the right to terminate the account or suspend the Service as provided in this Agreement or any other applicable agreement or policy; or (4) the date on which User terminates this Agreement.
(b) Authorization. User represents, to the extent User uses any feature of the Service and User is not an account holder, that User has the express permission of an account holder to use that account holder's Service account. Conversely, if User is creating an account on behalf of another person who will become an account holder thereby, then User (1) hereby represents, warrants, and covenants that User has the express authority to create such account and bind such account holder to this Agreement and the policies and requirements pertaining to the Service and (2) hereby indemnifies HMEW from any loss, damage, claim or expense (including reasonable attorney's fees and expenses) arising out of or related to User's failure to actually acquire such authority or such new account holder's dispute or denial of any such authority. HMEW reserves the right to discontinue allowing persons who are not (or who do not become thereby) account holders to create, use or access accounts or the Service, whether on an account-by-account basis or otherwise, in HMEW's sole discretion. HMEW may establish other reasonable account or Service usage limits in its discretion. HMEW further reserves the right to refuse Service to any person or organization for any reason, in HMEW's sole discretion.
(c) Trial Offers. HMEW may offer free trials to allow Users to evaluate the Service prior to committing to a subscription; therefore, Service subscription purchases are non-refundable. Service plan billing begins at the end of the applicable trial period unless the account holder has previously and timely canceled the account by giving HMEW notice of cancellation in accordance with Section 13(b), below. THE ACCOUNT HOLDER MUST CANCEL HIS, HER OR ITS ACCOUNT PRIOR TO THE END OF THE FREE TRIAL PERIOD TO AVOID CHARGES. HMEW reserves the right to discontinue or modify trial offers, promotions and special offers at any time in its sole discretion.
(d) Limitation on Users. Each account holder's right to use the Service is personal to the account holder and those employees or other staff of the account holder who use the Service solely on behalf of the account holder's organization. An account is limited to use for the benefit of a single organization or individual. The account holder may be either an individual or organizational entity, but neither the account holder, nor any other user, may resell, rent or timeshare access to the account or use of the Service or other materials available on the HMEW Website without the express prior written consent of HMEW.
(e) Restrictions on Access and Use. User shall not access or attempt to access the Service by any means other than the web or attempt to circumvent or disable any access or use restrictions put in place by HMEW. User shall use the Service only for purposes and in a manner that are permitted by applicable laws, rules and regulations. User shall not (and shall not attempt to) decompile, reverse engineer or otherwise derive or discover the source code of the software underlying the Service, or use the Service in a service bureau or other resale capacity. 3
(a) Creating Account. To use the Service, an account must be created, and to create an account, an account holder (or his, her or its authorized representative) must have completed the Service's Registration page and provided the information required on such page (all such information provided shall be referred to herein as “User Account Data”). All User Account Data must be, and must be maintained as, accurate and current during the life of the account, and any inaccuracy therein shall be grounds for account termination.
(b) Notices. HMEW may distribute notices and other important information to account holders to such e-mail addresses, or by publication on the HMEW Website, by transmission through the Service, or by written communication sent by mail to the account holder address on record. Regardless of method, each account holder is responsible to assure that all users of the account or the Service thereunder are notified accordingly and all such users shall be deemed to have received such notice when provided to the account holder of record by reasonable means. Such notices, including any amendments to this Agreement determined by HMEW in its discretion, or to any policies, rules, or restrictions, shall be effective as against the account holder and all other users upon such publication or distribution.
(a) Responsibility for Content Resulting From Use of the Service. User acknowledges and agrees that all information communicated by User in connection with User's use of the Service is the responsibility of User or the person from which the information originated, and that HMEW has no responsibility for such content.
(b) Input Data. As between the parties hereto, User shall own and, other than to the limited extent provided in this Section 4(b), have sole control over any and all data transmitted to the Service by User or by other persons communicating with User via the Service, or collected from User's HMEW product (collectively, the “Input Data”). User hereby grants to HMEW a non-exclusive, royalty-free, worldwide license while this Agreement is in effect to (1) use and display the Input Data solely in conjunction with the Service and (2) to aggregate the Input Data with similar information provided by other users of the Service for the purpose of producing industry-level reports and analyses that do not identify the User or any franchisor with which the User may have a contractual relationship. User acknowledges and agrees that, as between the parties hereto, all Input Data is the responsibility of User; provided, however, that HMEW shall have the right (but not the obligation) in its discretion to remove from the Service any Input Data that violates this Agreement or HMEW's policies and procedures, or is otherwise objectionable.
(c) Security and Retention. HMEW employs reasonable technological and operational security procedures intended to protect data from loss, misuse, alteration, or destruction. However, User acknowledges that no security measure can guarantee against compromise, and HMEW does not guarantee that the servers and databases underlying the Service will not experience any such compromise. User acknowledges that servers and databases are maintained by or on behalf of HMEW to store the Input Data and other data processed by the Service and that HMEW may retain this information as long as it is necessary and relevant for HMEW's operations. In addition, HMEW may retain personal information from 4 closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce this Agreement and take other actions permitted by law.
(a) Payment. User shall pay HMEW for the Service any then-applicable subscription charges or other fees (the “Fees”). Fees will be billed annually in advance. HMEW expressly reserves the right to change the Fees at any time upon notice to User. The Fees shall be due and payable at the time indicated by HMEW. The Fees are non-refundable unless the User prepays for a period of use in excess of one year instead of paying annually. In any such case, unused prepaid amounts will be reimbursed.
(b) Collection and Taxes. All Fees, taxes and other charges shall be billed to User's credit card or PayPal account in United States Dollars. User shall be responsible for and shall pay HMEW all currency conversion charges, sales, use, value-added, personal property or other tax, duty or levy of any kind (including, without limitation, interest and penalties thereon) imposed now or later by any governmental entity. In the event User fails to pay any amount when due and payable, HMEW may immediately suspend or terminate this Agreement and User's access to the Service.
(a) By User. User may terminate this Agreement (and cancel the Service) at any time upon 30 days prior written notice to HMEW. User will not owe any Fees for periods subsequent to the effective date of such notice.
(b) By HMEW. HMEW may terminate this Agreement (and User's access to the Service) at any time, for any reason or for no reason.
(c) Effects of Termination. Upon the expiration or termination of this Agreement, HMEW will disable User's online access to the Service and, if the User requests in writing, will destroy the Input Data of User then in HMEW's possession. Termination of this Agreement will not relieve either party of its obligation to comply with any terms of this Agreement that call for performance prior or subsequent to the termination date of the Service, including User's obligation to pay for access to the Service for periods prior to the termination date.
(a) Risk of Loss. User accepts all risk of loss or damage to User's computer systems or other devices, or loss of data, that results from or in connection with User's use of the Service.
(b) Limitation of Liability. UNDER NO CIRCUMSTANCES SHALL HMEW BE LIABLE TO USER OR ANY OTHER PERSON FOR ANY LOST PROFITS, LOST DATA, LOSS OF BUSINESS, GOODWILL OR REPUTATION OR FOR ANY OTHER INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES FOR ANY MATTER ARISING FROM OR RELATING TO THE SERVICE OR THIS AGREEMENT (INCLUDING, WITHOUT LIMITATION, USER'S USE OF OR INABILITY TO USE THE SERVICE), WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT OR OTHERWISE. IN NO EVENT SHALL HMEW'S TOTAL LIABILITY TO USER OR ANY OTHER PERSON FOR ANY DIRECT DAMAGES ARISING FROM OR RELATING TO A BREACH BY HMEW OF THIS AGREEMENT EXCEED THE TOTAL FEES PAID BY USER TO HMEW UNDER THIS AGREEMENT. THIS SECTION 11(b) IS INTENDED TO BE APPLICABLE TO THE MAXIMUM EXTENT ALLOWED BY LAW. USER ACKNOWLEDGES AND AGREES THAT THE FOREGOING LIMITATIONS OF LIABILITY ARE ESSENTIAL ELEMENTS OF THE BARGAIN AND THAT IN THE ABSENCE OF SUCH LIMITATIONS, THE FINANCIAL AND OTHER TERMS OF THIS AGREEMENT WOULD BE SUBSTANTIALLY DIFFERENT.
(a) Independent Contractors. The parties are independent contractors. Neither party, by virtue of this Agreement or otherwise, shall have any right, power or authority to act or create any obligation, express or implied, on behalf of the other party.
(b) Notices. Any notice made by either party under this Agreement shall be delivered via e-mail. User shall deliver all notices to HMEW at email@example.com. HMEW shall deliver all notices to User to the e-mail address provided for User's account or any other e-mail address that User provides to HMEW.
(c) Survival. In the event of any termination of this Agreement, any accrued obligation under this Agreement (including, without limitation, unpaid Fees) and Sections 9, 10, 11, 12 and 13 shall survive indefinitely. 7
(d) Governing Law; Venue; Severability. The Service is controlled, operated and administered by HMEW from HMEW's offices in Gwinnett County, Georgia, United States of America. As such, this Agreement shall be governed by the laws of the State of Georgia without giving effect to its conflicts of law principles. User agrees that any action or proceeding instituted by User resulting from, arising out of, relating to or in connection with use of the Service or this Agreement shall be tried and litigated exclusively in the state and federal courts located in Gwinnett County, Georgia, United States of America. Any action or proceeding that is not commenced within one (1) year after the claim or cause of action arises upon which such claim or proceeding is based will after the expiration of such one (1) year period be barred. If for any reason a court of competent jurisdiction finds any provision of this Agreement to be unenforceable, then such provision shall be enforced to the maximum extent permissible by law so as to affect the intent of this Agreement and the remainder of this Agreement shall continue in full force and effect.
(e) Entire Agreement; Amendment. This Agreement constitutes the entire agreement between User and HMEW in connection with User's access to and use of the Service and shall not be deemed amended, modified or waived under any circumstance, except that HMEW may add to or modify this Agreement at any time by notice to User or by providing disclosure to User through the Service, and User's access to or use of the Service after the date of such notice or disclosure shall be deemed to constitute acceptance of such addition or modification.
(f) Assignment. Except as provided in this Section 13(f), User shall not transfer or assign this Agreement or its rights and obligations under this Agreement without HMEW's prior written consent. User shall have the right to transfer and assign this Agreement and its rights and obligations hereunder without HMEW's prior written consent if such transfer and assignment occurs in connection with a merger of User with or the sale of all or substantially all of User's assets to a third party.